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Return of goods and complaints

If you want to return the goods to us, send it without cash on delivery (otherwise the shipment cannot be accepted) to the address:

Kolbenova 882 / 5a
190 00, Prague
Czech republic

If you want to return the goods within the statutory 14-day period, enclose a copy of receipt and provide the account number for the refund.

If you wish to exchange the goods for another, enclose a copy of the sales document and a free written request for exchange with the introduction of new products.

If you want to claim the goods due to a material or manufacturing defect, attach a copy of receipt and the completed complaint form.